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We found Joan by chance, but kept her by choice.
Joan Topp is an amazing blend of professionalism and friendliness. Her upbeat, can-do attitude does not overshadow her knowledge of the real estate industry. She focuses on the big picture, but always keeps track of the smallest details unique to each transaction.
Our first meeting with Joan was only to gather information about sales in California. Even though she knew we would not be listing our Dad's condo yet, she never made us feel like we were wasting her time.
Once we did list, Joan took care of numerous things that we couldn't, since we live in northern Illinois. She was always sensitive to our individual situation.
Joan kept us informed regularly by e-mail, phone and fax. We always knew what was going on and that we could contact her when necessary. She was very accessible.
You can trust Joan to do the best possible job, and then some. She made our experience very positive.
The Vilmin family
Dear Mr. Stalter:
I am writing to express my husband's and my appreciation for the outstanding job Joan Topp did as our agent in the search for and purchase of our home in Escondido. When we first met Joan, we were living in the Seattle area. For well over a year, we made several exploratory trips to this area, all accompanied by Joan, as well as a number of other locations all over California and Arizona. In every area, we used Realtors, and quite simply, Joan was the best!
During our search process Joan listened carefully to what each of us was saying. We didn't always agree, but Joan was able to tactfully offer advice and show us homes that met our parameters. She put in long days with us without complaint and was always not only upbeat and cheerful, but also fun. There were a couple of times when we showed up without any or much warning and she always found a way to make time for us.
Once we decided to make an offer, she wrote a tight contract so that we would be well protected in our purchase and not have unpleasant surprises once we moved in. Because we were out of state, it was more difficult and expensive to keep us fully informed during the escrow period, but Joan was always informative and responsive. We especially appreciated her diligence in making sure the listing agent's office followed through with all the inspections and that we were satisfied with the outcome each step of the way.
In short, we feel that Prudential is lucky to have such a professional agent and we will happily recommend her to anyone who needs help with real estate. By the way, this is not uninformed praise, as I was also a real estate professional working in Washington until we relocated here.
Dear Mr. Stalter:
The purpose of this letter is to let you know that I commend Ms. Joan Topp for outstanding service for selling the property on behalf of the Chess Family Trust.
In August, I hired her to represent the Chess Family Trust in selling our parents' property in Escondido. I put the property on the market on September 11, 2004 and sold it on November 5, 2004.
During that time, Ms. Topp provided invaluable advice to me to expedite the sale of the property. She provided several recommendations such as cleaning up the property to improve its marketability, handling the counteroffer and providing credit amounts to buyer to move the property. Because I was not familiar with selling of real property, she explained all the paperwork very thoroughly.
Furthermore, Ms. Topp was very consistent with all follow-up. She returned phone calls and e-mail messages promptly. Her diligence kept me on track in selling the property.
Again, I commend her service for invaluable advice and prompt service.
Jeffrey L. Chess
We were born and raised in Texas. Moving to San Diego, California was going to be an experience, especially after more than 40 years in Texas. Joan Topp made the experience of finding a home to fit our family an enjoyable experience. Starting from February to June, Joan drove us to various homes and locations which matched up to our specifications. When we were not able to be in California, Joan e-mailed pictures of various homes she had personally gone to see. We finally fell in love with one home. Since my wife and I were both working, Joan scheduled viewing of the homes to fit with our schedules. Once we found the home we wanted, Joan worked swiftly in closing on our new home.
Unfortunately, after only one year in California, my company transferred us back to Texas. There was no one else we would have called to sell our home, but Joan Topps. We put our home up for sale and moved back to Texas knowing that we were going to be taken care of. Joan went beyond duty in doing Open House. She did a Thanksgiving Dinner, Bar-B-Ques and more than we know. During the selling of our home in California, Joan kept in constant contact with us, advising us and updating us on the market. Our home sold for a pretty penny, and we know that we purchased at a fair price and sold at a great price because we had someone we could trust.
Joan eliminated so many of our worries when we were moving to California and even more when we left. With Joan Topp, you know that you have someone who cares and someone you can trust. There's no way to ever express our heart felt gratitude to our new friend.
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